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Technical Account Manager(s) (Remote | DoD) id-1866

Job Description

Title: Technical Account Manager (Jr. / Mid. / Sr.)
Location: San Antonio, TX (Remote)
Clearance: Secret Eligible / Top Secret (SCI Eligible)

About this role:
  • Rackner is seeking Technical Account Managers that will be primary tech advisors for both incoming customers and existing customers alike.
  • TAMs align customers with technical solutions within the Platform One portfolio and continue hands-on support throughout the full customer lifecycle.
  • Platform One is a DoD enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging industry best practices, open-source software such as Kubernetes and containers, and commercial solutions to instantiate CI/CD pipelines at various classification levels.
  • Rackner is working with the Platform One program to support these initiatives and provide technical services and expertise for the program's success.

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We are seeking professionals with experience in:

  • Technical sales and customer support.
  • Managing technical exploration documentation.
  • Platform One portfolio and services.
  • DevSecOps principles and practices.
  • Kubernetes and Docker containerization.
  • CRM technologies and Jira/Confluence for documentation and project management.



What will make you successful:

  • Maintain and support continuous customer support throughout the full customer lifecycle.
  • Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.
  • Support customer onboarding and ensure accurate resource and solution stack provisioning.
  • Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.
  • Provide technical guidance during annual renewal processes.



Who We Are:

  • Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
  • We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
  • Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
  • Our customers hail from a diverse, ever-growing list of industries.


Benefits/Additional Info:

Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!

  • 401K with 100% matching up to 6%
  • Highly competitive PTO
  • Great health insurance with large network of providers
  • Medical/Dental/Vision
  • Life Insurance, and short & long term disability
  • Industry-Leading Weekly Pay Schedule
  • Home office & equipment plan.
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