RBC Customer Support Jobs - Remote - Philippines

Industry Private Employment Type Full-time, Part-time Base Salary $20-$40 Per hour Working Hours 7 Job Location Canada Remote work from: CA Description As a Remote Customer Support Representative, you will be the first point of contact for our valued clients. Your primary responsibility will be to deliver excellent customer service by responding to inquiries, resolving issues, and providing information about our products and services. This role offers the flexibility of working from home while being part of a supportive and dynamic team. Key Responsibilities: Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide accurate information about RBC products and services, including banking, investments, and credit products. Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction. Escalate complex inquiries to appropriate departments when necessary. Maintain detailed and accurate records of customer interactions. Stay up-to-date with RBC policies, procedures, and product knowledge. Contribute to team goals and objectives by consistently meeting or exceeding performance targets. Requirements: Previous customer service experience, preferably in a banking or financial services environment. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively in a remote work environment. Proficiency with computer applications and ability to navigate various software systems. High level of empathy, patience, and professionalism when dealing with customers. Availability to work flexible hours, including evenings and weekends, if required. A secure and quiet workspace with a reliable internet connection. Benefits: Competitive salary and performance-based incentives. Comprehensive training program to ensure your success in the role. Opportunities for career growth and development within RBC. Flexible work schedule to promote work-life balance. Access to RBC employee benefits, including health and wellness programs. If you think this role describes you, we would love to hear from you. Apply now to join our team!
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...