Rain Media: Phone Customer Service Representative

Rain Media is the company that launched the highly successful brand, Organics Ocean. Organics Ocean is an ecommerce brand bringing unique supplements to market, and we are dedicated to enhancing the health and well-being of our customers. As we continue to grow, we’re looking for a Phone Customer Service Representative who can uphold our high standards of customer care while ensuring seamless interactions for all our clients. This role is crucial to ensuring a positive experience for every customer, whether they need help with product inquiries, order management, or troubleshooting issues.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time

As a Phone Customer Service Representative, you’ll be at the forefront of our customer service operations, engaging directly with customers through phone calls and emails. You’ll be responsible for resolving issues, answering product questions, and ensuring that each interaction ends on a positive note. Your knowledge of our products and ability to handle multiple administrative tasks will be essential to providing outstanding service.

Responsibilities (tasks associated with the role)

  • Customer Inquiry Support: Respond promptly and professionally to customer inquiries and concerns via phone and email.
  • Product Expertise: Provide accurate and detailed information about our wellness and supplement products, guiding customers to make informed decisions.
  • Order Management: Assist customers with placing orders, tracking shipments, processing returns, and addressing order-related questions.
  • Issue Resolution: Troubleshoot and resolve customer issues efficiently to ensure high levels of satisfaction.
  • Administrative Support: Complete administrative tasks as required to support the overall customer experience.
  • Positive Interaction: Maintain a friendly, professional demeanor in all customer interactions, upholding our commitment to superior service.

Requirements (expected proficiencies to excel in this role)

  • Proven experience in customer service, (wellness and supplements industry preferred).
  • Previous experience working in eCommerce, with familiarity in CRM platforms like Richpanel, Hubspot, Gorgias, or similar.
  • Interest and knowledge in the health and wellness industry
  • Excellent written and verbal communication skills, capable of handling phone, email, and potential live chat interactions with professionalism.
  • Ability to work both independently and collaboratively in a remote setting, with a strong work ethic and self-motivation.
  • Must have a reliable internet connection and quality headset; ability to work in a quiet, focused environment.
  • Reliable and punctual
  • Work Eastern or Pacific US time zone. 

Current Team Members

CEO, COO, Director of Marketing, Director of Growth, Admin and Customer Service Manager, Customer Service Team, Controller, Fulfillment House, Media Buyer, Developer, Designers, Branding Contractor, Amazon launch team, Email Agency

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...