Lead UX Operations Manager id-1343

December 27, 2024

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. 

ures that generate high-quality outputs to support scalable solutions for our user experience team. In collaboration with the UX leadership team, you will focus on establishing models that support the UX team in key areas like management reporting, metric development, communication, collaboration and tools management. You'll champion user-centered and design-thinking processes to solve complex problems with a highly cross-functional team.

Responsibilities:

Collaborate with a multi-disciplinary team of UX leaders, product designers, content designers, engineers, product managers, accessibility consultants, data analysts and UX researchers

Establish clear processes for design delivery, defining who needs to review work and when

Lead the development and guardianship of standardized, scalable Design Operations processes across the organization, contributing best practices and adoptable ways of working that support the total enterprise

Partner with product, engineering, and business teams to define objectives and align desired outcomes

Develop and evolve UX team metrics to track progress, measure impact, and identify areas for improvement

Build and maintain systems for tracking individual and team utilization, identifying gaps, and supporting hiring plans

Establish and optimize design team workflows, ensuring alignment and consistency across communication frameworks, project templates, leadership routines, and resource management practices

Track and share progress with stakeholders to ensure continued adherence to processes and alignment with team goals

About you:  

7+years of experience in digital software product work, with inhouse or agency product design teams

A portfolio featuring design operations, program management

Demonstrated success in resource management and capacity planning, including tools and frameworks to support allocation and utilization tracking in a large matrixed organization

Analytical and strategic thinking skills, with the ability to translate data and insights into actionable improvements

Strong facilitation and collaboration skills, with a talent for building relationships and driving alignment across disciplines and stakeholders

Able to work well in a large organization with many partners, with a demonstrated track record of building deep relationships and influencing peers and leaders

Comfort level working directly with team leadership to help determine the roadmap and prioritization for the team

Experience mentoring and upskilling more junior members of the team

Exhibit a growth mindset

This position may be considered for a Remote or Hybrid (known internally at Target as "Flex for Your Day") work arrangement based on Target's needs.  A Remote work arrangement means the team member works full-time from home or an alternate location that's not a Target location, does not have a desk at a Target location and may travel to HQ up to 4 times a year.  A Hybrid/Flex for Your Day work arrangement means the team member's core role may be performed either remote or onsite at a Target location depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target.

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities.

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