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Fully Remote Customer Service Representative id-1942

Unleash Your Potential as a Customer Service Representative!

Are you a people person with a flair for problem-solving? 

AO Globe Life is searching for enthusiastic and driven Customer Service Representatives to join our team! If you’re ready to make a meaningful impact and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:

  • Provide support to customers through phone, email, and chat, addressing their inquiries and concerns.
  • Offer clear and accurate information about our insurance products and services.
  • Resolve customer issues in a timely and effective manner.
  • Document interactions and transactions in detail.
  • Work with team members to ensure high levels of customer satisfaction.

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Qualifications:

  • Strong communication and people skills.
  • Effective problem-solving and empathetic approach.
  • Excellent organizational abilities and attention to detail.
  • Skilled in using computers and various software tools.
  • Prior experience in customer service is advantageous.

Why Join Us?

  • Competitive pay and a comprehensive benefits package.
  • In-depth training and continuous learning opportunities.
  • A collaborative and nurturing team environment.
  • Flexible options for remote work.
  • Clear paths for career progression and growth.

 

Dive into an exciting career with AO Globe Life and join us in setting new standards for customer service excellence! Apply now and kickstart your adventure with our dynamic team!

To keep things convenient and safe, we'll be conducting all interviews via Zoom.

Seize this thrilling opportunity—apply today and become an integral part of AO Globe Life’s exceptional customer service team!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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