Enbridge Customer Support Jobs - Remote - Philippines

Industry Private Employment Type Full-time Base Salary $20-$40 Per hour Working Hours 7 Job Location Canada Remote work from: CA Description Enbridge is a leader in the energy industry, committed to delivering safe, reliable, and sustainable energy solutions. We value our customers and strive to provide exceptional service through our dedicated support teams. As a Remote Customer Support Representative, you will be a crucial part of our mission to ensure customer satisfaction and enhance their experience with our services. Position Overview: As a Remote Customer Support Representative, you will engage with customers through various channels, including live chat, phone calls, and emails. Your primary responsibility will be to assist customers with their inquiries, resolve issues efficiently, and provide information about Enbridge's products and services. You will be working in a supportive and dynamic environment where your contributions are valued and recognized. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and live chat. Resolve customer issues and complaints in a professional and timely manner. Provide accurate information about Enbridge’s products, services, and policies. Assist customers with account setup, billing inquiries, and service requests. Document customer interactions and maintain detailed records in our CRM system. Collaborate with team members and other departments to resolve complex issues. Stay informed about company updates, new products, and industry trends. Qualifications: Proven experience in a customer support role, preferably in a remote setting. Excellent communication skills, both written and verbal. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency in using CRM software and other customer support tools. High-speed internet connection and a quiet, dedicated workspace. Availability to work flexible hours, including evenings and weekends. Benefits: Competitive salary and performance-based incentives. Comprehensive training program and ongoing professional development. Flexible work hours and the ability to work from home. Access to health and wellness programs. Opportunities for career advancement within Enbridge. How to Apply: If you are ready to join a dynamic team and make a difference in the energy industry, we encourage you to apply! Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position. Enbridge Customer Support Jobs - Remote - Philippines
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...