Data Science Manager, Online Customer Experience Intelligence (Remote)

November 13, 2024

Position Purpose:

The Data Science Manager is responsible for leading a team of data scientists (individual contributors), ensuring that their efforts drive business profitability, increased efficiencies and improved customer experience. This role leads overall programs, maximizing resources, partnering with project teams and business partners, and supports problem solving efforts. Data Science Managers provide leadership, mentoring, and coaching to team members, along with supporting their development of business and technical skills . Based on the specific data science team, this role would need to be Proficient in one or more data science specializations, such as optimization, computer vision, recommendation, search or NLP.

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40% People Management & Team Leadership - Provide leadership, mentorship and coaching to Data Scientists (individual contributors) and evaluate performance, execution, and contribution; Attract, retain and develop top talent to build an effective and high performing team; Support team in development of business knowledge and technical skills with clear plans and regular assessment of progress; Ensure appropriate processes and job-specific requirements are properly documented; Develop onboarding and training plan for both technical and soft skills that will ensure high level of capabilities within the team; Manage resources effectively to align with strategic initiatives and business needs; Foster collaboration with team members to develop a supportive and engaged team; Support team in the design and development of algorithms and models to use against large datasets to create business insights; Drive team's results and celebrate accomplishments
25% Project Management - Prioritize and assign projects by striking a balance between a variety of factors, like funding, return on investment, innovative or challenging work, among others; Manage programs for the team to ensure consistency of execution, balance of resources and quality solutions; Collaborate with program managers and business partners to align on objectives and expectations and ensure project teams deliver against them; Serve as escalation point for any issues or difficulties with specific projects; Provide executive updates to leaders at all levels of the organization on program effectiveness, team accomplishments, summary of findings and recommended solution, and explain internal and external impacts
15% Strategy & Business Development - Leverage extensive business knowledge and relationships to seek out new business opportunities to leverage data science and advocate for team's skills; Effectively develop trust and collaboration with internal customers and cross-functional teams; Ensure alignment with IT support model, collaboration, tools and governance to enable data scientists to be most effective in executing their roles; Collaborate with other data science managers across the organization to establish high level strategy and optimize talent management
20% Technical Exploration & Development - Seek further knowledge on key developments within data science, technical skill sets, and additional data sources; Participate in the continuous improvement of data science and analytics by developing replicable solutions (for example, codified data products, project documentation, process flowcharts) to ensure solutions are leveraged for future projects; Ensure best practices and vision for data analysis and model productionalization are leveraged

Direct Manager/Direct Reports:

This position typically reports to Senior Manager or above
This position has Direct Reports & manages programs

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

9+ years of experience in business intelligence and analytics
Previous people or project team management experience
Expertise in predictive modeling, data mining and data analysis
Mastery running queries against data (preferably with Google BigQuery or SQL)
Proficient with data visualization software (preferably Tableau)
Mastery utilizing statistical techniques to identify key insights that help solve business problems
Proficient in Prescriptive Modeling like optimization, computer vision, recommendation, search or NLP
Demonstrated proficiency in predictive modeling, data mining and data analysis
Experience managing and growing team members in a professional setting

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

8

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization
Business Insight: Applying knowledge of the business and the marketplace to advance the organization's goals
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization's goals
Directs Work: Provides direction, delegating and removing obstacles to get work done
Drives Engagement: Creating an environment where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Persuades: Using compelling arguments to gain the support and commitment of others
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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