Client Success Assistant (US Based, Remote) ID-1977

January 6, 2025

media outlet and conference series focused on innovative ways for companies to foster stronger relationships with their employees, customers, and communities.

At a time when society holds businesses to a rising level of accountability, From Day One explores how companies can build well-grounded values into their business—diversity, responsibility, transparency—and stick with them in an economy driven by disruption.

What’s unique about From Day One is our cross-disciplinary approach, bringing together executives from the fields of corporate social responsibility, human resources, marketing, and communications. Our events facilitate people-focused conversations that promote real, actionable ideas for and from executives, civic leaders, authors, and journalists across the country. Businesses have increasingly seen the wisdom of putting people first. Our mission is to help companies find the best ways to deliver on that promise, from day one.

Our business model includes an extensive series of both online and real-world content. We facilitate an extensive series of one-day conferences in approximately 20 cities around the country, with new locations added regularly. In addition, we host a regular series of online gatherings, ranging from topic-focused webinars several times a week, to monthly virtual conferences, as well as regular roundtables and small-group sessions.

We regularly publish articles including reporting and opinion pieces by our team and a network of notable journalists, led by the company’s chief content officer,

We are looking for a Client Success Assistant to perform a variety of administrative and client service tasks. The Client Success Assistant’s responsibilities include managing calendars, keeping track of deliverables, conducting research, and coordinating between various team members. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance.

Responsibilities

Act as the point of contact among executives, employees, clients and external partners
Manage information flow in a timely and accurate manner
Manage client deliverables.
Prepare weekly, monthly or quarterly reports
Format information for internal and external communication – memos, emails, presentations, reports

Requirements

Work experience as an Executive Assistant, Administrative Assistant or similar role
Basic knowledge of business software such as MS Office products, Google For Business, or similar.
Outstanding organizational and time management skills
Excellent verbal and written communications skills
A 4-year college/university degree

Benefits

This is a full-time salaried position. Starting salary is $50,000 per year with opportunities for regular advancement and raises.
This position is fully remote, although you will have opportunities to meet and socialize with the mostly Brooklyn-based staff if you are in the area and wish to connect.
From Day One offers a comprehensive benefits package including health insurance (including medical, dental, and vision coverage), competitive vacation policies including summer and winter breaks, and an employee stock plan.
This position requires a 4-year college/university degree at minimum. Candidates should have a strong academic background and a minimum of 2 years of full-time, professional post-graduation experience.
Diversity and inclusion are absolutely core to our mission, and we are committed to those values in our hiring process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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