Apple Support Specialist - Work From Home Jobs - Philippines

Industry Private Employment Type Full-time, Part-time Base Salary $22-$33 Per hour Working Hours 7 Job Location Great Britain Remote work from: GB Description MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients. Job Responsibilities: Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes. Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9. User account setup using local, open directory and active directory. Migration of user data from system to system. Imaging of Mac's using Netboot/Netimage or similar product such as Casper. Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop. Basic hardware repair including hard drive and memory upgrades. Qualifications Must have excellent verbal and written communications skills, as you will be working in a customer service environment. Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements. Ability to travel to and from clients sites. Bachelor's Degree in an IT related field (preferred). Apple Certifications at OS level (minimally) and hardware level. Basic computer hardware repair experience. Daily reporting to clients. Tracking time and job notes in job ticketing system and time tracking software. Notes: This candidate will be tested on his/her technical experience and ability with Apple devices and environment support. If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job. Additional Information All your information will be kept confidential according to EEO guidelines
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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...