Amazon work from home customer support associate - Philippines

Industry Private Employment Type Full-time Base Salary $20-$40 Per hour Working Hours 7 Job Location United States Remote work from: USA Description Amazon is looking for talented individuals to join our Work-from-Home Customer Support team. As a Customer Support Associate, you will play a crucial role in ensuring our customers have a seamless experience while using our services. Responsibilities: Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy and a customer-centric approach. Assist customers in navigating the Amazon platform, resolving issues, and providing relevant information. Collaborate with cross-functional teams to address customer concerns and improve overall service quality. Maintain accurate and detailed records of customer interactions and transactions. Stay updated on product knowledge and company policies to effectively address customer queries. Skills and Qualifications: Strong communication skills, both verbal and written, with a focus on active listening. Ability to work independently in a remote environment, demonstrating self-motivation and time management skills. Problem-solving skills with a customer-first mindset. Proficiency in using computer systems and navigating various software applications. Previous customer service experience is a plus. How to Apply: If you are passionate about delivering excellent customer service and meet the qualifications outlined above, we encourage you to apply for the Work-from-Home Customer Support Associate position at Amazon. Visit the Amazon Careers Page to submit your application. Join Amazon and be part of a team that values innovation, diversity, and a relentless focus on customer satisfaction. Your dedication will contribute to shaping the future of online retail and customer experience. Apply now!
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...